Anthony - IT Department Manager
Working for a fast growing financial company and as part of the senior management team, I played my part in the growth of a company from 40 - 160 employees which grew to this size within a two year period. To cater for this massive growth I personally managed the implementation of a complete new IT infrastructure. This involved the purchase and implementation of a new collections system, advanced and state of the art call centre (which I personally built all of the call flow tables for), a very clever predictive dialler, and employed a dedicated team of programmers to develop and write bespoke complex changes to our newly acquired collection system.
Many skills were obtained in this fast moving period, however a common problem was seen time and time again, contractors that were engaged to deliver a service, fell short due to a failing to communicate with other resources involved in the project life cycle. I was fed up with seeing this and it being an expected part of a project.